Privacy Policy for Nuance
Effective Date: November 4, 2025
Owned and operated by: Taarazu LLC, registered in the State of New York, USA
Welcome to Nuance! We understand that privacy matters deeply when you're looking for genuine connections. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.
We've worked hard to make this policy clear and straightforward—we actually want you to read it!
This Privacy Policy applies from November 4, 2025.
1. Who We Are
The company responsible for your data ("data controller") is:
Taarazu LLC
160 West 66th Street
New York, NY 10023
United States
Email: privacy@nuancers.com
Website: http://www.nuancers.com
2. Where This Privacy Policy Applies
This Privacy Policy applies to the Nuance mobile application (iOS and Android), our website at http://www.nuancers.com, and any other services we operate under the Nuance brand. Whether you're building your profile, viewing matches, or chatting with connections, this Policy covers your experience.
3. Data We Collect
To help you form meaningful connections, we need to collect certain information about you. Here's what we collect and how we get it:
Data You Provide to Us
Account Data
When you create an account, you provide your phone number or email address, and optionally your name. You may also sign up using Apple or Google, in which case we receive basic information from those services.
Profile Data
To complete your profile, you share details like your full name, preferred name, gender, gender interest, date of birth, height, body type, location (current city, coordinates), income range (optional), and profile photos. Some of this data may be considered sensitive in certain jurisdictions, such as information about sexual orientation. By providing this data, you consent to us using it as described in this Privacy Policy.
Questionnaire Responses
Nuance uses a detailed questionnaire system to understand your personality, values, and lifestyle. This includes responses about your education level, professional role, employer name, work hours, leisure activities, dietary preferences, alcohol consumption habits, stance on substances, current relationship status, whether you have children, living situation, languages spoken, political leanings, faith or spiritual beliefs, openness to parenting, and places that have shaped your life.
Matching Preferences
You set preferences for the type of people you'd like to meet, such as age range, height range, dating radius, gender identity preferences, sexual orientation preferences, and body type preferences.
Content
When you use our service, you may post photos, videos, audio messages, text, and other types of content in your profile or when chatting with matches.
Purchase Data
If you purchase premium features or coins, we collect transaction details (what you purchased, date, and price). Payment processing is handled through the Apple App Store or Google Play Store, and we don't directly store your payment card details.
Communications with Us
When you contact customer support, report another user, or provide feedback, we collect the information you share with us.
Third-Party Data
If you choose to share information about other people (for example, by reporting a user or referring a friend), we process that data on your behalf to fulfill your request.
Data We Automatically Collect
Usage Data
We collect information about how you use Nuance, including when you log in, features you use, actions you take (like viewing or passing on matches, saving matches, sending messages), and how you interact with other members.
Device Data
We collect information from and about the device(s) you use to access Nuance, including IP address, device ID and type, app settings, mobile carrier, operating system and version, browser type, crash logs, and advertising identifiers.
Location Data
With your permission, we collect your precise geolocation (latitude and longitude) from your device. This helps us show you matches in your area and improve your experience. If you decline permission, location-based features may not be available.
Session Data
We collect session information, including IP address and user agent (browser/device information), to maintain security and provide our service.
Data with Your Permission
Location Services
If you grant permission, we access your device location through GPS and other location services provided by your operating system.
Photo Library
If you grant permission, we allow you to upload photos from your device's photo library to your Nuance profile.
Camera
If you grant permission, you can take photos directly within the app to add to your profile.
Notifications
If you grant permission, we send you push notifications about new matches, messages, and other activity.
Future Data Collection
We may implement additional data collection in the future to improve your experience:
Analytics and Event Tracking
We plan to implement event tracking (such as through Facebook/Meta SDK) to better understand how you use our service, which features are most valuable, and how to improve your experience. This may include tracking actions like profile views, match interactions, feature usage, and in-app events. We will update this Privacy Policy before implementing any new tracking, and you'll have the option to manage these preferences.
4. How We Use Your Data
The main reason we process your data is to provide you with our matchmaking service and help you make meaningful connections. We also use your data to keep you safe, improve our service, and show you relevant offers. Here's a detailed breakdown:
To Provide and Improve Our Service
Purpose:
- Create and maintain your account and profile
- Generate personalized match recommendations using compatibility algorithms
- Allow you to view matches and communicate with them
- Provide customer support and respond to your inquiries
- Develop and improve our matching algorithms and features
- Conduct research to understand how our service is used
- Test new features and technologies
- Track usage events and patterns to enhance user experience (future implementation)
Legal Basis:
Performance of our contract with you, your consent (where sensitive data is processed), and our legitimate interest in improving our service.
Data Used:
Account Data, Profile Data, Questionnaire Responses, Matching Preferences, Content, Usage Data, Technical Data, Location Data, Customer Support Data
To Keep You and Other Users Safe
Purpose:
- Prevent, detect, and combat fraud, violations of our Terms and Conditions, and other harmful or illegal activities
- Verify your identity and prevent fake accounts
- Conduct security investigations and risk assessments
- Comply with legal obligations (such as responding to law enforcement requests)
- Enforce our rights and protect our legal interests
- Resolve disputes and enforce our policies
Legal Basis:
Performance of our contract with you, our legitimate interest in keeping our members safe, compliance with legal obligations, and protection of vital interests.
Data Used:
Account Data, Profile Data, Content, Usage Data, Technical Data, Customer Support Data, Session Data
To Facilitate Communication
Purpose:
- Enable you to send and receive messages with your matches
- Provide chat features including text, image, voice, and video messaging
- Notify you of new messages and activity
- Store your conversation history
Legal Basis:
Performance of our contract with you.
Data Used:
Account Data, Content (messages), Usage Data, Technical Data
To Process Your Purchases
Purpose:
- Process payments for premium features and coin purchases
- Maintain records of transactions
- Provide receipts and transaction history
- Handle refunds or billing issues
Legal Basis:
Performance of our contract with you and compliance with legal obligations.
Data Used:
Account Data, Purchase Data, Technical Data
To Communicate With You
Purpose:
- Send you service-related notifications (like when you get a new match or message)
- Respond to your customer support requests
- Send you updates about our Terms and Privacy Policy
- With your consent, send you marketing communications about new features or special offers
Legal Basis:
Performance of our contract with you, our legitimate interest in promoting our service, and your consent (where required for marketing communications).
Data Used:
Account Data, Profile Data, Usage Data, Customer Support Data
You can opt out of marketing communications at any time through your account settings or by following the unsubscribe link in our emails.
For Analytics and Improvements
Purpose:
- Understand how people use Nuance
- Identify and fix bugs and technical issues
- Analyze user preferences and behavior to improve matching quality
- Develop new features based on user needs
- Track user engagement and feature performance (future implementation)
Legal Basis:
Our legitimate interest in improving our service and your consent (where sensitive data is processed).
Data Used:
Account Data, Profile Data, Questionnaire Responses, Usage Data, Technical Data
5. How We Share Your Data
We share your data with other users, service providers, legal authorities when required, and in certain business transactions. We do not sell your personal information to third parties.
With Other Users
Who:
Other Nuance members who you match with or who view your profile.
Why:
To enable you to connect with potential matches and build relationships.
What Data:
Your profile information (name, age, photos, location, bio, and questionnaire responses you've chosen to display), messages you send, and compatibility insights.
Your Control:
You can control what information is visible on your profile through your privacy settings. Certain fields can be hidden from your profile.
With Service Providers
Who:
Third-party vendors who help us operate, improve, and market our service.
Why:
These providers assist us with:
- Cloud hosting and data storage (AWS S3)
- SMS delivery for verification codes (Twilio)
- Email delivery for notifications and verification
- Payment processing (Apple App Store, Google Play Store)
- Location services (Google Maps)
- Customer support tools
- Analytics and event tracking (future: Facebook/Meta SDK)
- Security and fraud prevention
What Data:
Depending on the service provided, this may include Account Data, Profile Data, Content, Usage Data, Technical Data, Location Data, Purchase Data, and Customer Support Data.
Protection:
Our service providers are contractually obligated to protect your data and only use it for the specific purposes we've authorized.
For Legal Reasons
Who:
Law enforcement, government authorities, courts, or other third parties.
Why:
We may disclose your data to:
- Comply with legal obligations (such as court orders or subpoenas)
- Respond to lawful requests from law enforcement
- Protect the safety and rights of Nuance users and the public
- Detect, prevent, or address fraud, security, or technical issues
- Establish, exercise, or defend legal claims
What Data:
The specific data shared depends on the request, but may include Account Data, Profile Data, Content, Technical Data, Usage Data, Customer Support Data, and Session Data.
In Business Transactions
Who:
Potential buyers, investors, or other parties involved in a corporate transaction.
Why:
If Taarazu LLC is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your data may be transferred as part of that transaction.
What Data:
May include all categories of data we collect.
Protection:
Any successor company will be bound by this Privacy Policy unless you consent to a new policy.
6. International Data Transfers
Taarazu LLC is based in the United States, and our servers and service providers are primarily located in the US. If you use Nuance from outside the United States, your data will be transferred to, stored in, and processed in the United States and potentially other countries.
These countries may have different data protection laws than your home country. When we transfer data internationally, we implement appropriate safeguards to protect your information, including:
- Standard contractual clauses approved by regulatory authorities
- Ensuring our service providers adhere to internationally recognized data protection standards
- Implementing technical and organizational security measures
7. Your Rights and Choices
We want you to be in control of your personal data. Depending on where you live, you may have various rights regarding your data:
Access and Portability
Right:
You can request access to your personal data and receive a copy in a portable format.
How to Exercise:
You can view and download much of your data directly in the app through your account settings. For a complete copy of your data, contact us at privacy@nuancers.com.
Correction
Right:
You can correct or update inaccurate or incomplete personal data.
How to Exercise:
You can edit most of your information directly in the app through your profile and settings. For other corrections, contact us at privacy@nuancers.com.
Deletion
Right:
You can request deletion of your personal data.
How to Exercise:
You can delete your account through the app settings under Account > Delete Account. This will initiate a process to delete your data as described in Section 9. You can also contact us at privacy@nuancers.com.
Object or Restrict Processing
Right:
You can object to certain types of data processing or request that we temporarily or permanently stop processing certain data.
How to Exercise:
You can manage some processing preferences in your account settings (like opting out of marketing emails or turning off location services). For other requests, contact us at privacy@nuancers.com.
Withdraw Consent
Right:
Where we process your data based on your consent, you can withdraw that consent at any time.
How to Exercise:
You can manage many consent preferences in your app settings (like push notifications, location access, or photo library access) or device settings. For other consents, contact us at privacy@nuancers.com.
Note:
Withdrawing consent won't affect the lawfulness of processing before withdrawal and may affect certain features' functionality.
Pause Your Account
Right:
You can temporarily pause your account, which will hide your profile from other users while preserving your data.
How to Exercise:
Go to Account Settings > Pause Account in the app.
Lodge a Complaint
Right:
If you're not satisfied with how we handle your data, you can lodge a complaint with a data protection authority.
How to Exercise:
You can contact your local data protection authority. In the United States, you may also contact your state attorney general's office.
Note:
We request that you first contact us at privacy@nuancers.com so we can address your concerns.
8. Additional Rights for California Residents
If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights regarding your personal information.
16. Contact Us
If you have questions about this Privacy Policy, want to exercise your rights, or have privacy concerns, please contact us:
Email: privacy@nuancers.com
Mail:
Taarazu LLC
Attn: Privacy Officer
160 West 66th Street
New York, NY 10023
United States
For the fastest response, we recommend emailing us.
Thank you for trusting Nuance with your personal information. We're committed to protecting your privacy while helping you make meaningful connections.